They do not deal in good faith.Outdated policy form the bad old days of buying at dealerships.
Do not think the customer is ever right. Owner and sales people have overblown sense of self importance. must be in business of selling services and not products. Due to their attitude would highly recommend not doing interstate business with them.
There BBB rating is F.
Rarely respond to complaints and when try do they look at themselves of incapable of doing any wrong.because they are always right.Unqualified sales staff who know nothing of the product they sell and how to deal with customers.